3.3. Meeting the Digital Service Standard

At the end of Discovery your team should be confident that you meet the first few criteria of the Digital Service Standard.

The assessors assigned to your team will have been joining you for weekly check-ins, and maybe some of your other ceremonies.

3.3.1. Tracking progress against the Standard

The criteria pages that support the Standard set out how teams will be assessed at each stage of the design and delivery process. During Discovery, teams should be focused on criteria 1 and criteria 2.

A Kanban poster will help teams to track the activities and artefacts as they occur, demonstrating how the team is meeting the Standard.

During the Discovery stage, assessors will conduct in-flight assessments. They will start working through each criteria at the weekly check-ins, documenting progress on the RAG rating tool.

This will also help the team to keep track of how they are meeting the Standard. When the service team and assessors agree that criteria 1 and 2 are being addressed (and have been rated green), the service team can move to the Alpha stage.

Sharing the RAG rating tool with your stakeholders is a good way to keep them informed of progress, and helps the team to identify any blockers.

A Kanban wall for the Digital Service Standard in practice