Digital Transformation Office

Service Handbook



This guide is intended to help teams going through the Alpha stage of the service delivery process. It describes the DTO’s recommended approach to Alpha, drawing on our experiences from working with projects in the Digital Transformation Programme.

The guide is part of the Service Handbook, a growing collection of content about building good digital services.

We welcome any feedback and suggestions from your own experiences. To make a suggestion, please raise an issue or submit a pull request on our GitHub repository.

We suggest starting at the introduction.